Privacy Policy

Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we collect, use, and share it.

Last updated: January 2024

This Privacy Policy summarises the practices followed by Neytiri EywaFarm Agritech Pvt. Ltd., Bengaluru ("we," "our," "us" or "Eywa") to protect the privacy of the users of our software applications ("RootsTalk", "FarmPal", "FarmAssist", "FarmPundit").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions & Key Terms

Company: Neytiri EywaFarm Agritech Pvt. Ltd., Bengaluru (1238, HIG, 3rd Floor, B Sector, Yelahanka New Town, Bengaluru — 560064, Karnataka, India)
Personal Data: Any information that directly or indirectly allows for the identification of a natural person.
Service: The services provided by us through our apps — RootsTalk, FarmPal, FarmAssist, FarmPundit.
Customer: The company, organization or person that signs up to use Eywa Service.
Device: Any internet-connected device such as a phone, tablet, or computer used to access our services.

Information We Collect

Personal Information

Name (mandatory)
Mobile Number (verified via OTP)
Photograph (optional)
State, District, Subdistrict
Year of Birth
Gender
Highest Education
Profession

Device Permissions

Location (GPS): Helps create accurate representation of crop/business parameters for targeted services.
Camera: Allows capturing/uploading pictures to validate crop situations.
Audio: Enables recording audio regarding crop situations and expert communication.

Third Party Information Sharing

We do NOT collect or use any End User Data from third parties.

End User Information may be shared with our Partners who are selected by, and directly support, the End Users. By selecting a Partner, you agree to share information with that Partner only.

We may engage trusted third-party service providers for hosting, database storage, and customer service. We may share information to enable them to perform services for us.

We may disclose information to government or law enforcement officials as required by law or to protect rights and safety.

How We Use Your Information

Personalize Experience

Better respond to your individual needs

Improve Our Apps

Based on feedback and usage patterns

Customer Service

Effectively respond to support requests

Enable Interactions

Connect you with agri-stakeholders

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information:

SSL Encryption

Secure data transmission

Access Control

Authorized personnel only

Secure Servers

Protected infrastructure

How Long We Keep Your Information

We keep your personal information only so long as we need it to provide our services to you and fulfil the purposes described in this policy. When we no longer need your information and there is no legal requirement to keep it, we'll either remove it from our systems or depersonalize it so that we can't identify you.

International Data Transfer

We are incorporated in India. Information collected via our apps may be transferred to our offices or personnel located throughout the world. By using our services, you voluntarily consent to the trans-border transfer and hosting of such information.

Your Rights

You can contact us to:

1
Update or correct your personally identifiable information
2
Delete your personal information from our systems
3
Request restriction of certain uses and disclosures
4
Receive a record of the information we have about you

Other Policies

Cookies

We do not use cookies in our applications.

Children's Privacy

We do not knowingly collect information from anyone under the age of 13.

Governing Law

This Privacy Policy is governed by the laws of India.

Sale of Business

In case of business sale, assets including data may be transferred to the buyer.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Neytiri EywaFarm Agritech Pvt. Ltd.
1238, HIG, 3rd Floor, B Sector, Yelahanka New Town, Bengaluru — 560064, Karnataka, India